Assignment of water branch
This process is to provide a service to verify the applicant's request and approve the terms of the assignment and finally install the branch
is. The steps to perform this service are as follows:
- Acceptance and initial registration of the request in the portal
- Preliminary review of the applicant's documents
- Check the existence of water and sewage network in the requested location
- Billing of branch costs
- Issuing a letter of introduction to the relevant bodies to obtain the necessary permits
- Electronic payment of invoices
- Assign a subscription number
- Install the branch
- Informing the applicant in all stages of handing over the branch through electronic system) Internet, SMS,
Email, IVR (for follow-up)
Assignment of sewage branch
This process is to provide a service to verify the applicant's request and approve the terms of the assignment and finally install the branch
is. The steps to perform this service are as follows:
- Acceptance and initial registration of the request in the portal
- Preliminary review of the applicant's documents
- Check the existence of water and sewage network in the requested location
- Billing of branch costs
- Issuing a letter of introduction to the relevant bodies to obtain the necessary permits
- Electronic payment of invoices
- Assign a subscription number
- Install the branch
- Informing the applicant in all stages of handing over the branch through electronic system) Internet, SMS,
Email, IVR (for follow-up)
After-sales service
Branch user change
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Change the diameter of the branch
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Change profile
Change profile
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Change of residential unit
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4- Performing service after settlement
Change the contractual capacity of the branch
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Replace the meter
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Meter test
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Announcement of meter function
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Meter separation
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4- Performing service after settlement
Relocation of measuring instruments
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Sale of tanker water
This is the process for providing after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Install additional siphon
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Debt settlement of subscribers
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4- Performing service after settlement
Check the bill
This is the process for providing after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Ability to pay bills
This is the process for providing after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Answer the query
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Billing
4- Performing service after settlement
View duplicate records
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Assemble or merge a branch
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4- Performing service after settlement
Temporary disconnection and connection of the branch
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4- Performing service after settlement
Suggestions, feedback and review of complaints
This process is to provide after-sales service. The steps to perform this service are as follows:
1. Complete the service request form
2- Reviewing and confirming the documents received from the applicant
3- Issuing invoices
4-Performing service after settlement
Handling and resolving problems caused by accidents b and sewage
Due to the occurrence of accidents and problems related to water and sewage facilities and the need to remove obstacles, the organization will act in accordance with existing laws and regulations to eliminate it.
Definitive notification of water
Due to the arid climate of Iran and water shortage, in different urban and rural areas on a temporary basis and in cases of accident, we are forced to temporarily cut off water. In this case, in order to create customer satisfaction, informing the subject is one of the essential services of the organization to the people.
Responding to water and sewage complaints
Responding to public complaints and protests in the field of duties and affairs assigned to the water and sewage industry.
Address water and wastewater suggestions
Accepting and reviewing the proposal by internal and external stakeholders to improve and modify processes in providing services to members of the community.